Another Happy Customer
Williams Hedge recently sold our house in Broadsands,
Paignton. We have bought and sold a few properties in our time, but the service
we received from Williams Hedge was definitely the best we have had from an
estate agent. Jon Williams handled the sale from the valuation to completion,
assisted by his staff, especially Suzanne. When he came to value the property,
he impressed us with his knowledge of the area and his experience, but even
more helpful was the fact that he listened to our views on the value of the
house and so together we reached a price with which we were all happy. Our
house was at the higher end of the market but we soon had viewings. The
prospective buyers were all seriously interested and, though we didn’t meet
them because Williams Hedge handled all the viewings for us, Jon and his staff
gave us prompt and full feedback on each viewing via email. We were also given
monthly feedback of the statistics of viewings of our house online from
Rightmove and other sites.
Fortunately for us, the house sold fairly quickly. It
should have been a straightforward and easy sale as we had no upper chain and
there were only two other buyers in the chain below our buyers. However, the
proceedings were protracted and exchange of contracts was constantly promised
but never happening. Neither Williams Hedge nor our solicitors were being given
credible reasons why. It became extremely stressful as our buyers had reasons
for wanting a quick completion, to which we had agreed but of course until we
had exchanged, completion dates were only provisional. We spent two Fridays in
succession waiting by the phone for news so that we could action our removal
company and inform utilities companies etc as soon as contracts had been
exchanged, ready for a completion which was planned to happen a mere three-four
days after exchange each time. Exchange failed to happen both Fridays for reasons
which were a mystery to us, Jon and our solicitors. Jon and his staff spent
literally hours phoning agents and solicitors all the way down our chain to
find out the reason for the delays each time. This went on for about three
weeks. Jon also supported us with much kindness through this very stressful
time. We have moved away from Devon now so will sadly be unable to use the
services of Williams Hedge again, but we highly recommend them to others.
Mr and Mrs F
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