Williams Hedge Residential & Commercial Estate Agents are based in Paignton and Kingskersell and cover Torbay and Teignbridge. Our Blog gives sellers and buyers, hints, tips and advice as well as up to date news about us, the Local Devon Market, the UK Market, mortgages and First Time Buyer News

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Wednesday, August 26, 2015

Williams Hedge Residential Estate Agents in Torbay and Teignbridge

Another Happy Customer

Williams Hedge recently sold our house in Broadsands, Paignton. We have bought and sold a few properties in our time, but the service we received from Williams Hedge was definitely the best we have had from an estate agent. Jon Williams handled the sale from the valuation to completion, assisted by his staff, especially Suzanne. When he came to value the property, he impressed us with his knowledge of the area and his experience, but even more helpful was the fact that he listened to our views on the value of the house and so together we reached a price with which we were all happy. Our house was at the higher end of the market but we soon had viewings. The prospective buyers were all seriously interested and, though we didn’t meet them because Williams Hedge handled all the viewings for us, Jon and his staff gave us prompt and full feedback on each viewing via email. We were also given monthly feedback of the statistics of viewings of our house online from Rightmove and other sites.

Fortunately for us, the house sold fairly quickly. It should have been a straightforward and easy sale as we had no upper chain and there were only two other buyers in the chain below our buyers. However, the proceedings were protracted and exchange of contracts was constantly promised but never happening. Neither Williams Hedge nor our solicitors were being given credible reasons why. It became extremely stressful as our buyers had reasons for wanting a quick completion, to which we had agreed but of course until we had exchanged, completion dates were only provisional. We spent two Fridays in succession waiting by the phone for news so that we could action our removal company and inform utilities companies etc as soon as contracts had been exchanged, ready for a completion which was planned to happen a mere three-four days after exchange each time. Exchange failed to happen both Fridays for reasons which were a mystery to us, Jon and our solicitors. Jon and his staff spent literally hours phoning agents and solicitors all the way down our chain to find out the reason for the delays each time. This went on for about three weeks. Jon also supported us with much kindness through this very stressful time. We have moved away from Devon now so will sadly be unable to use the services of Williams Hedge again, but we highly recommend them to others.

Mr and Mrs F

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